What We Do
We believe that people need people, and thus we seek to provide a service that fills the need for human interaction within the parking industry. Our two-way video solution puts a virtual ambassador in every lane. When parking guests call for help, we help them pay and get on their way in under a minute.
We help our clients create a better customer experience while:
- Collecting more revenue
- Keeping traffic moving
- Freeing up internal staff to focus on higher-priority tasks
- Collecting data insights to run operations more efficiently
How We Do It
We combine parking domain expertise, a flexible software platform and our professional customer service center, or your staff, to ensure customer problems are resolved efficiently according to your business rules. Our two-way video allows our CSRs to add a human touch to the parking experience and allow for an excellent customer experience.
Why We Do What We Do
Automation has overtaken the parking industry. A second big change is here, and it's all about the human touch, and the customer experience. Now, customers expect experiences that are on-par with brands like Chick-Fil-A, Hilton Hotels, and Disney.
Parking guests want to enter and exit garages without interacting with staff. But, when they need help, they want it instantly. Customer service is expected to be "everywhere and nowhere" all at once. Live help must complete the transaction to capture revenue, get the guest on their way quickly, and deliver a great experience, so that the guest wants to come back. That's where we come in.
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